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Detach all the 5 parts for thorough cleaning procedure. The user manual sent with the product and this amazon product listing shows how to clean detach and reassemble the parts. Do not use sharp objects for cleaning.

Absolutely yes, the product may be kept in the freezer all the time. After all, unfrozen slushy cup should not stop you from satisfying your slushy cravings.

The product is reusable and works for years if you take good care of the product. Make sure to clean it thoroughly after every use and not to use any sharp objects for cleaning.

Be 100% assured, the cup is made from BPA free, food grade, non-toxic silicon and plastic material. The inner liquid liner is made from food grade TPU material.

This is because the cup is not frozen well. The walls of the inner liner needs to be ice solid before use. Kindly ensure that the freezer temperature is set well below ice forming temperature. The cup can freeze up to -25 degree Celsius.

Yes. For dense liquids, it is recommended to use refrigerated beverage instead of beverage set at room temperature. This will make slushies faster than usual. However the cup is ideal for room temperature beverage as well, it will only mean that you will need to be patient with squeezing as it may take a minute or two longer than usual.