How do I place my order?
- Navigate through the products and shortlist the ones you wish to buy.
- You can either select ‘Add to Cart’ or ‘Buy it now’ on the Product Page.
- Add information like email, shipping address on the Information Page.
- Verify details on Shipping Page and continue to payment.
- Select Online Payment Mode or Cash on Delivery on Payment Page.
- Once complete, your order will be placed. Just sit back, relax and wait for your replacement accessory to be delivered to you..
How do I know that my order is successfully placed?
- Once the order is placed you will receive an email confirmation on your registered email ID.
- You will also receive a WhatsApp message about your order confirmation.
How do I know that my order is dispatched?
- Orders are usually dispatched within 24 hours*. Once your shipment is packed from our end we will send you a message on your registered mobile number. Also, post-dispatch you will receive tracking ID details via SMS and on your registered email address.
- You will also receive a WhatsApp message with Tracking link.
- You can alternatively enter your login credentials on the website and find the tracking ID on order page.
How do I cancel my order?
- To cancel the order please contact us via WhatsApp Chat on +9265657693 or send us an email on support@everhype.in
- Orders can be cancelled from our end before dispatch from the warehouse.
Are there any additional courier charges or taxes applicable?
- All orders above 999 have free shipping. Orders below 999 have nominal shipping fee for 99rs
- Since we do not own any shipping service, additional courier charges enable us to provide services across 28000+ pin codes and provide added services like WhatsApp and Email notifications towards order confirmation and tracking.
Who are the shipping partners and how do I track my order?
We work with partners like Ecom Express, Delhivery, Bluedart, Xpressbees, Shadowfax, etc. for delivery.
You will be receiving Email with your order tracking details. Also, most of our shipping partners will send Text Message when the order is out for delivery.
Is cash on delivery an option ?
- Yes we provide cash on delivery option for most areas.
- Still some rural areas might not have that option due to limitations from our delivery partners. In such case, you can prepay and get the order.
The product is incorrect and I have not used the product and it is as fresh as new. Is there a Return or Replacement Policy in that case?
- In case of wrong product shipped from our end, we will replace the product if notified within 10 days.
- We do not accept returns if you have mistakenly ordered a wrong product.
- However, in case of any genuine concerns with respect to delivery or product, please contact us and we will deal with it on case to case basis.
- For further details please refer ‘Refund Policy’ page of the website.
I received a damaged product.
- Please send us your parcel opening video. Once we verify it, we will be happy to exchange you with a fresh piece.
Tracing shows delivered but product not recieved.
- You can contact our customer service at support@everhype.in incase you did not receive the product and the order tracking page shows delivered.
- We will co ordinate with the delivery partners and bring the problem to a speedy resolution.
How does this website ensure safety of online payment transaction?
- All payment transactions are encrypted and completely secure. We do not have access to any payment details you share on the website.
What should be done if the payment fails but amount is deducted from my account?
- In case your payment fails, please recheck the payment details you have entered and try again.
- In case money is debited from your account but payment status is reflected as failed, it will be credited back within stipulated time as per your banking process.
What payment methods you support?
We accept all Indian Credit cards, Debit cards, Netbanking and UPI payment,